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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! 07624 numbers

Hi can anyone tell me what the 07624800500 number is? I have been charged for over 90 texts to this number even though i have unlimited texts and there is no record of this number anywhere on my Samsung phone proving that I have never contacted or be...

Resolved! o2 refresh - confused?

I had an o2 contract that was due to run out in february, but wanted to upgrade. My understanding of o2 refresh was that I paid to buy out of the old contract (around £35) and then it switched over to the new contract with the new phone. My old month...

Resolved! Deposit Refund

Hello.This month I'm meant to be receiving my deposit back. How ever there is no sign of it either on my 02 account or on my card. Was just wondering if anyone could shead some light. Thanks in advance

Resolved! Record of calls

How do I get a record of calls made before those shown on my phone (about 3 weeks worth).

Resolved! tariffs/sms/emojis

So i am on the text and web tariff and i burn through texts then end up eating the £10 credit i have because of emojis so ive decided to move to the £15 big bundle and i was wondering if sending emojis on texts would charge me extra or just eat a few...

Resolved! Galaxy A3 (Software update)

I'm already on 5.0.2 A300FUXXUB0ECAnyone any idea what this might be? Marshmallow?

Resolved! Pay and go rewards account is frozen.

After having a delayed text for a passcode for o2 rewards, I tried them all in which none worked only to get frozen out.I have been told on live chat, my account will be unfrozen in 24 hours, is this true? Thank you.

Resolved! Returning online order to O2 store?

I recently upgrade online to a Samsung S6 Refurb. It only arrived last Monday and sods law, exactly the same deal is being offered on NEW S6 handsets. As I'm within my cooling off period, I'm intending to simply swap the handset over and am hoping to...

Resolved! O2 Refresh Council 30% Discount

Just joined O2 on refresh and was told to go to open to get my 30% local authority council discount. Can't get the open page to recognise the name of my council. South Lanarkshire Council. Help!

Resolved! SMS Max 160 characters ?

Do others get charged 35p for MMS when your text exceeds 160 characters. No smiley or attachments. Every text converts to MMS over this level and sends and charges if there is balance available or wont send if there is not. Best answer I have had fro...

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