
on 30-03-2016 23:01
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on 30-03-2016 23:01
However after months of me going back to store over and over again and getting different messages for over a year and being told that I would be rang back by someone yet never did, today I found out that the guru in fact did not activate my student discount and that I was supposed to do so myself, however I was never told this and if I had I would have done it straight away.
I was told today also that their would be no chance of a refund, despite being told by another guru that I would be eligible for credit and that if I wanted to end my contract I would have to pay 180 pound.
This is an absolute disgrace to have been made to wait so long to finally get some answers, this has been one of the worst customer services I have ever received and I had to repeatedly travel 25 miles to the store to try and sort this out as nobody rang me despite being told they would ring me ASAP. It has completely put me off 02 and I will be taking my service to somewhere who actually cares about the customers.
Can anyone point me in the right direction so that I can make a formal complaint?
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on 30-03-2016 23:11
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on 30-03-2016 23:11
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on 30-03-2016 23:16
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on 30-03-2016 23:16
I can understand how you feel let down but what you have been told (belatedly) is true. You have to apply for the discount yourself within the first 30 days. Unfortunately O2 won't apply it now or refund you for the missing discounts. The best you can hope for is to make the complaint and possibly they may make a goodwill gesture by giving you some credit on your account but this is by no means a guarantee I'm afraid.

on 30-03-2016 23:23
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on 30-03-2016 23:23
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on 30-03-2016 23:26
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on 30-03-2016 23:26
Absolutely outrageous that you have been trying to get this sorted since Dec 2014. It seems rather stupid that we, customers like yourself, know the student discount has to applied within the first 30days
And here for student discount...
http://www.o2.co.uk/studentoffer
Maybe irrelevant now but at least it gives you the info you should have had as a student taking out a contract
Veritas Numquam Perit
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on 31-03-2016 09:12
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on 31-03-2016 09:12
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on 31-03-2016 11:10

on 31-03-2016 23:24
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on 31-03-2016 23:24
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on 31-03-2016 23:25
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on 31-03-2016 23:25
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 31-03-2016 23:45
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on 31-03-2016 23:45
I wish you the very best of luck

