Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Changing my name...

I recently got married so need to change my name on my account, I did ring up to find out how to do it and know I need to email a copy of my marriage certificate and examples of my old and new signatures...but I've lost the email address I need to se...

Resolved! premium text

Why am I being charged for premium texts I know nothing about?

Resolved! My Plan

Hi my iphone 6 is damaged so i cant use it, i cant afford to get it fixed so im paying for a service im not using. Is there anyway of freezing my plan and continuing to pay for the device? even if they blocked the sim although i wont be able to use i...

Resolved! Pay and Go

Hi everyone, does anyone know how to access a bill online for a pay and go account? I keep being debited for a low balance but have know idea where the credit is being spent? Thanks

Resolved! 0345 Nos

0345 Nos - are they included as part of free calls -Yes I know this has been answered before but that was in 2014 Has it changed?Thanks you

Resolved! PAC code to port my number FROM 02 to another provider - where is the link ?

Ive now been on hold on the phone for an hour and on chat for around 30 mins - I can find how to port TO 02 but not how to port from O2

Cancelled contract - still being charged

I cancelled my contract in September 2015 using the o2 Chat support service, but recently realised I have been charged each month post-cancellation - for over a year. So, I contacted Customer Support by phone Tuesday, September 27th, 2016 to ask for ...

Resolved! The age of spam text spoofing

Hi, So someone seems to be trying to hack my mobile via spoofed text messages. The text comes in without a phone number as this has been repalced with alpha numeric text (read about that here https://en.wikipedia.org/wiki/SMS_spoofing) and this means...

Re: What is the longest time you've waited?

Losing the will........1 hr 25 min still waiting arghhhh my poor phone bill, calling from house phone as my phone screens broke so can't even call free from my mobile. plus trying to occupy an 18 month old

Resolved! phone data

I have been told i have no data left for the month ending 3/nov/16. how do i get more data today . I have paid £10 pounds to my account

O2

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