Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

International Favourites poor service and misleading information

I changed my provider to O2 so that I could use the International Favourites Bolt on, in particular so that my son in Perth Western Australia could use the Call Me number. Having paid for the International Favourites online I then tried to access 'Ma...

Resolved! Rollover to next month

On pay monthly, at present we can rollover unused data allowance to the next month. Does this apply to unused boltons we may have bought?

Resolved! Big Bundles

Hi, I'm on a big bundles tariff where I have to top up £10 a month, but I'd rather have the old, simple pay as you go set-up, where I top up £10, and that's it. I then pay for each text and call when I send/make it.I'm guessing I need to opt-out, or ...

Resolved! How can I block a mobile number? (on pay monthly)

Hi everyone, I need to block a number as i'm getting abusive texts from it... I told o2 but apprently there's nothing they can do and i should do it myself?? Problem is I don't know how to block a number? Any ideas? Thanks in advance

Talking to a person.

Maybe I am a bit thick, but can some body tell me how to speak to a live person about a PAYG account. I have been trying for an hour and just keep going round in circles with automated response, I have called 4444 4445 2202 but nothing seems to work.

Resolved! Need help ASAP! How do I view itemised bills from previous months? ie Oct/Nov 2015?

Hi guys!! I really need to view my fully itemised bill from Oct/Nov 2015, as believe my teenage daughter may have been using my phone! As the bill is paid by direct debit, so don't tend to look at it-but now I have noticed that it has jumped from an ...

Resolved! Re Pay monthly-When can I view today's bill..?

Hi, me again! My overall bill/summarised bill (for 2nd January-2nd February) appeared online at midnight, but I can't yet access the fully itemised bill, only that from the previous month (Dec-Jan). I was told that it would also appear at midnight-bu...

Charged to receive picture message?

I never send picture messages, it's just something I don't do because other apps will do it free of charge, but I've noticed that I have been charged 33p 2 days ago. I have received a few picture messages from other people lately, but that is the onl...

Resolved! No voice or data in Chester - Cancellation help.

How do i cancel contract without penalty? Get no service at home, surrounding villages and city centre. No voice and no data. Been like this since July 2015. I live on Chester.Guardian reported on O2 Chester signal outrage a few months ago:http://www...

Resolved! Paying for something I dont want

Hi Having just returned from honeymoon I downloaded my latest bill and noticed that I appear to have been charged for receiving texts from O2 welcoming me to each of te countries we visited and telling me what the rates to use the phone would be. As ...

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