Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Live Chat: Transcript says 1hr 1min 3sec

It forgot to add: ...of wasted time and energy ____ -mini rant- Spent that time back and forth 'chatting' answering questions, to learn "oh cant help you" Huh??? So 02 LiveChat operator is getting paid to waste my time and energy? I thought was about...

Resolved! Top up monthly plan

Hi, I need to top up my monthly plan because I'm running out of data, but don't have the app(different Apple regions store). Who can I call or talk to?Thanks in advance,Shane.

Resolved! reducing monthly cost

so I have an iphone 6 that I got in August last year, my contract is supposed to be 55.00 a month with ult mins and text and 20gb of data, but I do only pay £37.99 as I have a discount. Unfortuantely a huge family ...lets say financial crisis happene...

Resolved! Delays to iPhone 7 and O2 Recycle

So when I ordered by iPhone 7 at 10am on the 9th September (and paid £179.99 upfront which went out of my account the same day) I decided to sell my iPhone 6 to O2 Recycle straight away in order to get the best price available. I was fairly confident...

Resolved! Need info on changing bank details.

Big son is now going to pay for his own phone. How do I swap over from my bank account to his. Of course I'm gonna tell him...... soon.

Resolved! Recycling phone help

So, I recently purchased an iPhone 6S+ with a 24 month refresh contract, but I decided to leave the contract within the 14 day period, so I believe I'm entitled to the "change-of-mind" policy. Seeing as I have now cancelled the contract, would It be ...

Annoyed!

So i just tried to preorder the iphone 7 and got declined, which is fine as not had my other O2 account that long.... But now i have the £179.99 upfront payment pending out of my bank account and its really annoyed me as O2 have never put the money a...

Resolved! billing adress

how to change billing adress on the 02 website

Resolved! Final bill unable to view

My wife has recently transferred to another network using a PAC code. Her account was linked to my account and they could both be viewed on my login. As soon as she transferred her account has disappeared. I've received an email from o2 to say the fi...

Resolved! 4G not working

I have recently moved over to O2 having previously being on EE sim only. I now have a 4G ready sim only deal, I have had this deal for about 3 days now on an Iphone 6 and I am still unable to connect to 4G. I have checked to see if coverage is availa...

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