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Level 1: Joiner
Posts: 1
Registered: ‎10-12-2018
Accepted Solution

Travel Data

I have recently added the O2 travel bundle so I can use data on a trip to the USA. Now that I have got here it’s not working! I can only get online in places with wi fi. Can anyone help please?
Posts: 69,901
Topics: 547
Solutions: 3,412
Registered: ‎04-01-2009

Re: Travel Data

A couple of things you can try.

  • Reboot the phone
  • Turn off auto network selection and try a manual search
  • Remove and clean the sim card and then try again
  • If you have an iPhone, check your APN setting. If it is idata.o2.co.uk then try changing it to mobile.o2.co.uk or vice-versa
Posts: 87,664
Topics: 532
Solutions: 11,159
Registered: ‎04-04-2012

Re: Travel Data

If nothing else works, you might have an international bar on your account.
Check with customer services http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Community Manager
Posts: 5,049
Registered: ‎18-04-2018

Re: Travel Data

Hey @Locke3442, did you get a chance to try out the suggestions above? Any progress?

 

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