Transferring my old number

[KylieRN1988]

I ordered a new iPhone XS which came Sunday. When ordering I entered by PAC number and asked for my old number to be transferred to the new phone. My old SIM has stopped working but my number has not changed and I am still on a temporary number. With the current situation I am unable to get help online or over the phone so I wondered if there is a delay and other people are experiencing this?

[gmarkj]

Based on the number of others asking the same thing, yes I think there is.
When you say your number has not changed, where are you seeing this - when you call/text someone, or when they contact you, or in the phone itself @KylieRN1988?

[Bambino]

@KylieRN1988 Were you transferring your number from another network? If you were already with O2 you didn't need to use a PAC.

[MI5]

@KylieRN1988 

There are clearly system issues at the moment.

Many people on here asking the same question and have the same problem.

I think all need to be patient whilst the sytem has chance to be sorted out.