Transferring existing O2 number to new O2 contract phone

[Sovoth]

Hi, we have been using O2 pay as you go phone/sim for a number of years and last week we went ahead and ordered a new Pay Monthly phone with 24 month contract.  We want to have our old PAYG phone number transferred to use with the new Pay Monthly phone so we called Customer Services and they said they will do it.  a week later and 4 further phone calls for the same thing and it still has not been done. Each time they say sorry and it will be done within 24 hours and NOTHING!

We're at the end of our tether now with O2 so will be cancelling the contract and going elsewhere unless this is resolved immediately. How hard can it be for heaven's sake?

Can somebody please get in touch and sort this out once and for all please? I can provide details as needed.

[MI5]

I’ll ask @EmilieT to assist with this simple process which customer service seem to be failing with yet again.

[EmilieT]

Hi @Sovoth, I'm sorry you've been struggling to get this sorted for a while now - I just sent you a Private Message to get some more details, so we can have someone look into this for you 

Thanks @MI5 for the mention!

[Sovoth]

@EmilieT

Thanks for replying. I've replied to your PM.

[Sovoth · Accepted solution]

Hi,

We've finally got this all sorted now. Thanks for your help @EmilieT (thanks also to @MI5 for the initial help)

I hope the tags work, I'm doing this my phone! 😀

[MI5]

Good news

[EmilieT]

Good to hear @Sovoth, and really happy we could help  

(The tags worked perfectly!)