Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Upfront payment twice

I've recently upgraded my phone to Galaxy s9. This required a payment of £112.00 for my old device and £39.99 for the upfront payment on the new one. However two lots of the £151.99 are showing as pending transactions on my account, taken ten minutes...

Resolved! Upgrading price and queries

I am planning on upgrading my phone today but I only have so much in the bank, when it comes to upgrading I know you have to pay the Upfront Cost (say £19.99) today, do you also need to pay the first Monthly Cost (for example £56) as well today? Or d...

Resolved! NUMBER CHANGE

Just rang cs to change my number was told she will send me a text with my number on but the call dropped now it says SIM not provisioned?? And I can't ring cs anyone having any ideas

Resolved! Premium Service charge 34060012

I have a iPad monthly contract and have just had the following appear on my billsPremium Rate service charge 34060012 @ £3.75 each time. Any ideas what this is?

Resolved! Swapping to new contract (giffgaff) but keep o2 number

My contract is nearly up and I plan to go into giff gaff for a while whilst I sort my finances out . And because giffgaff is under o2 umbrella, but I want to keep my number . How do I go about this ?

Resolved! Unexpected charge from sootify

Hi everyone, was hoping to get some desperate help. I am with o2 pay monthly. For past 2 months I have been charged 9.99 pounds by Spotify as add on to my o2 normal bill. I have free account with them have checked with them and they claim they have n...

Overcharged bill

My device pay monthly plan all together is £45 (includes airtime and the device)However I am being charged over £60 for it all and I am unsure why? (About £40 airtime and £21 device)

Resolved! Unwanted sim contract

So I upgraded my sim only contract as I wanted a new handset. I clicked on the link update existing contract. As I knew I already had a sim and had no need for two sims and one handset.So when I got my new handset 02 also sent me a sim card to, so on...

Resolved! Upgrade on current contract

I am due to upgrade my current O2 contract but no longer have access to the number or phone. Can I still get a new contract, I'm aware they usually send a code to the number?Any advice is greatful.

Bluetooth

I am having trouble connecting phone to Bluetooth devises. My previous iPhone lost all Bluetooth connections as well

O2

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