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Level 1: Joiner
Posts: 3
Registered: ‎20-02-2014
Accepted Solution

Transferring existing O2 number to new O2 contract phone

Hi, we have been using O2 pay as you go phone/sim for a number of years and last week we went ahead and ordered a new Pay Monthly phone with 24 month contract.  We want to have our old PAYG phone number transferred to use with the new Pay Monthly phone so we called Customer Services and they said they will do it.  a week later and 4 further phone calls for the same thing and it still has not been done. Each time they say sorry and it will be done within 24 hours and NOTHING!

 

We're at the end of our tether now with O2 so will be cancelling the contract and going elsewhere unless this is resolved immediately. How hard can it be for heaven's sake?

 

Can somebody please get in touch and sort this out once and for all please? I can provide details as needed.

Posts: 88,107
Topics: 532
Solutions: 11,335
Registered: ‎04-04-2012

Re: Transferring existing O2 number to new O2 contract phone

I’ll ask @EmilieT to assist with this simple process which customer service seem to be failing with yet again.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Community Manager
Posts: 5,295
Registered: ‎18-04-2018

Re: Transferring existing O2 number to new O2 contract phone

Hi @Sovoth, I'm sorry you've been struggling to get this sorted for a while now - I just sent you a Private Message to get some more details, so we can have someone look into this for you slight smile

 

Thanks @MI5 for the mention!

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Level 1: Joiner
Posts: 3
Registered: ‎20-02-2014

Re: Transferring existing O2 number to new O2 contract phone

@EmilieT

 

Thanks for replying. I've replied to your PM.

Level 1: Joiner
Posts: 3
Registered: ‎20-02-2014

Re: Transferring existing O2 number to new O2 contract phone

Hi,

We've finally got this all sorted now. Thanks for your help @EmilieT (thanks also to @MI5 for the initial help)

I hope the tags work, I'm doing this my phone! 😀

Posts: 88,107
Topics: 532
Solutions: 11,335
Registered: ‎04-04-2012

Re: Transferring existing O2 number to new O2 contract phone

Good news Smiley Happy
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Community Manager
Posts: 5,295
Registered: ‎18-04-2018

Re: Transferring existing O2 number to new O2 contract phone

Good to hear @Sovoth, and really happy we could help smiley 

 

(The tags worked perfectly!)

Access for You: Registration - Find out how to register for our Access for You service.
iPhone 11 megathread! - Find out the latest info on the i Phone 11!
Priority gig tickets calendar - Check out the latest tickets available on Priority!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
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