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LouisTurner
Posts: 1
Registered: ‎09-01-2020

Transferring a phone number from an iPhoneX to iPhone 11

on ‎09-01-2020 19:31

I upgraded from an iPhoneX to an iPhone11 just before Christmas. The new phone is working fine except for the fact that the phone number hasn't yet transferred to the new machine. I was led to believe that this would happen automatically after 4-5 working days. Should I be doing something positive?

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Cleoriff
Posts: 79,786
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Registered: ‎14-01-2013

Re: Transferring a phone number from an iPhoneX to iPhone 11

on ‎09-01-2020 19:46

Hi @LouisTurner 

Just give customer services a call and they will migrate the number for you Guide: How to find help & contact O2 

https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number 

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jonsie
Posts: 75,889
Topics: 561
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Registered: ‎04-01-2009

Re: Transferring a phone number from an iPhoneX to iPhone 11

on ‎09-01-2020 19:49

It sounds like the transfer hasn't been processed at all. If you call them (ot live chat) they should be able to migrate the number within 48 hours.

THIS IS NOT CUSTOMER SERVICE AND WE CAN'T ACCESS ACCOUNTS

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MI5
Posts: 95,290
Topics: 543
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Registered: ‎04-04-2012

Re: Transferring a phone number from an iPhoneX to iPhone 11

on ‎09-01-2020 20:13

@LouisTurner 

Is it just Settings >Phone >My Number that needs editing?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Martin-O2
Posts: 6,637
Registered: ‎18-02-2016

Re: Transferring a phone number from an iPhoneX to iPhone 11

on ‎14-01-2020 12:24

Hey @LouisTurner how are you getting on with this one? 

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
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