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Level 1: Joiner
Posts: 1
Registered: ‎09-01-2020

Transferring a phone number from an iPhoneX to iPhone 11

I upgraded from an iPhoneX to an iPhone11 just before Christmas. The new phone is working fine except for the fact that the phone number hasn't yet transferred to the new machine. I was led to believe that this would happen automatically after 4-5 working days. Should I be doing something positive?

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Posts: 92,727
Topics: 751
Registered: ‎14-01-2013

Re: Transferring a phone number from an iPhoneX to iPhone 11

Hi @LouisTurner 

Just give customer services a call and they will migrate the number for you Guide: How to find help & contact O2 

https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number 

*The Game Is On*

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Posts: 81,180
Topics: 576
Solutions: 3,925
Registered: ‎04-01-2009

Re: Transferring a phone number from an iPhoneX to iPhone 11

It sounds like the transfer hasn't been processed at all. If you call them (ot live chat) they should be able to migrate the number within 48 hours.

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Posts: 108,513
Topics: 561
Solutions: 14,387
Registered: ‎04-04-2012

Re: Transferring a phone number from an iPhoneX to iPhone 11

@LouisTurner 

Is it just Settings >Phone >My Number that needs editing?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Community Manager
Posts: 7,294
Registered: ‎18-02-2016

Re: Transferring a phone number from an iPhoneX to iPhone 11

Hey @LouisTurner how are you getting on with this one? 

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