Transferring a phone number from an iPhoneX to iPh...

LouisTurner · ‎09-01-2020

I upgraded from an iPhoneX to an iPhone11 just before Christmas. The new phone is working fine except for the fact that the phone number hasn't yet transferred to the new machine. I was led to believe that this would happen automatically after 4-5 working days. Should I be doing something positive?

Cleoriff · ‎09-01-2020

Hi @LouisTurner

Just give customer services a call and they will migrate the number for you Guide: How to find help & contact O2

https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

Veritas Numquam Perit

jonsie · ‎09-01-2020

It sounds like the transfer hasn't been processed at all. If you call them (ot live chat) they should be able to migrate the number within 48 hours.

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎09-01-2020

@LouisTurner

Is it just Settings >Phone >My Number that needs editing?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎14-01-2020

Hey @LouisTurner how are you getting on with this one?

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