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Transferring a phone number from an iPhoneX to iPhone 11

LouisTurner
Level 1: Joiner
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on ‎09-01-2020 19:31

on ‎09-01-2020 19:31

I upgraded from an iPhoneX to an iPhone11 just before Christmas. The new phone is working fine except for the fact that the phone number hasn't yet transferred to the new machine. I was led to believe that this would happen automatically after 4-5 working days. Should I be doing something positive?

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Cleoriff
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on ‎09-01-2020 19:46

on ‎09-01-2020 19:46

Hi @LouisTurner 

Just give customer services a call and they will migrate the number for you Guide: How to find help & contact O2 

https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number 

Veritas Numquam Perit

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jonsie
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on ‎09-01-2020 19:49

on ‎09-01-2020 19:49

It sounds like the transfer hasn't been processed at all. If you call them (ot live chat) they should be able to migrate the number within 48 hours.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
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on ‎09-01-2020 20:13

on ‎09-01-2020 20:13

@LouisTurner 

Is it just Settings >Phone >My Number that needs editing?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Martin-O2
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on ‎14-01-2020 12:24

on ‎14-01-2020 12:24

Hey @LouisTurner how are you getting on with this one? 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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