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LouisTurner
Posts: 1
Registered: ‎09-01-2020

Transferring a phone number from an iPhoneX to iPhone 11

on ‎09-01-2020 19:31

I upgraded from an iPhoneX to an iPhone11 just before Christmas. The new phone is working fine except for the fact that the phone number hasn't yet transferred to the new machine. I was led to believe that this would happen automatically after 4-5 working days. Should I be doing something positive?

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Cleoriff
Posts: 97,145
Topics: 758
Registered: ‎14-01-2013

Re: Transferring a phone number from an iPhoneX to iPhone 11

on ‎09-01-2020 19:46

Hi @LouisTurner 

Just give customer services a call and they will migrate the number for you Guide: How to find help & contact O2 

https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number 

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jonsie
Posts: 83,229
Topics: 577
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Registered: ‎04-01-2009

Re: Transferring a phone number from an iPhoneX to iPhone 11

on ‎09-01-2020 19:49

It sounds like the transfer hasn't been processed at all. If you call them (ot live chat) they should be able to migrate the number within 48 hours.

THIS IS NOT CUSTOMER SERVICE AND WE CAN'T ACCESS ACCOUNTS

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MI5
Posts: 114,272
Topics: 569
Solutions: 15,414
Registered: ‎04-04-2012

Re: Transferring a phone number from an iPhoneX to iPhone 11

on ‎09-01-2020 20:13

@LouisTurner 

Is it just Settings >Phone >My Number that needs editing?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Martin-O2
Posts: 7,441
Registered: ‎18-02-2016

Re: Transferring a phone number from an iPhoneX to iPhone 11

on ‎14-01-2020 12:24

Hey @LouisTurner how are you getting on with this one? 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? Smiley Happy
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