Solved: Transfer number to O2

Delbohy · ‎12-07-2022

I am in the process of transferring sim from Virgin to O2 and have just received my new sim card. I have sent Puc code to bring my number but it is not showing on my account. I dare not put the sim in my phone until the number is correct?

MI5 · ‎12-07-2022

@Delbohy

It's OK to insert the new O2 sim before the transfer.

You may need to give O2 a push to start the transfer.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎12-07-2022

@Delbohy

It's OK to insert the new O2 sim before the transfer.

You may need to give O2 a push to start the transfer.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Delbohy · ‎12-07-2022

Still a bit concerned as I use Whatsapp a lot and will lose messages listed under my old number. I'll message them and see where we go.

Thanks for your reply.

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