Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Tariff Increase after 2 months

I signed up to a 24 month fixed price contract at £22.00 per month (inc VAT) and my 3rd month of billing this has increased to £24.57 (inc VAT)... why is that?

Resolved! Bill

Hey iv paid my bill but the bar hasn’t come off yet

Resolved! Services suspended

My services were suspended so ive ive paid my bill up to date and my services are still not active

Resolved! Change my mobile number

Hello, can I please change my mobile number

Incorrect bill amount

Hi, I recently spent £400+ paying the remainder of the phone contract off, opting for a sim only monthly deal to keep the cost down. Since clearing, I paid one lots of my £16 monthly charge & have now been billed for the second month, which is coming...

Refund

Hi,so my account has since closed, and 02 owe me a refund of £10.98 as I paid to much on my final bill I was notified in February 2022. It is now April and I have still been trying to claim this refund amount back. I’ve called 02 customer service on ...

Resolved! My sim card never arrived

My sim card never turned up

Resolved! Device payment and living abroad

Hi I’m looking to chat to customer services about my device, payments and living abroad. Is there an email or instachat I can contact privately ?

Resolved! Roaming charges

I’m travelling to Cape Verde wondering what roaming zone it falls under

Resolved! Upgrade gone wrong

On Thursday 14th I paid off my device and chose to upgrade. On the upgrade page it emphatically stated that I could click and collect that day. Being away in Chester for a couple of days I chose to do so in that store. Not long after I placed the ord...

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