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Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by • Level 1: Joiner
  • 21063 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 195548 Views
  • 2 replies
  • 2 kudos

Resolved! Cancellation

My contract ended on may ‘21 I am abroad now and have to pay horrendous roaming fees.how could I cancel my contract ?

Anecia by • Level 1: Joiner
  • 445 Views
  • 1 replies
  • 0 kudos

Resolved! Spend cap

Hi how do I change my spend cap? 

Mdavid by • Level 1: Joiner
  • 808 Views
  • 2 replies
  • 0 kudos

Resolved! Bolt on

HiCan someone please explain one off bolt on, is it one off ? Or will it be recurring every month?.

Tessa-114 by • Level 1: Joiner
  • 447 Views
  • 3 replies
  • 0 kudos

Resolved! Abonament

Hello, I bought a new phone on the buymobiles website, I'm in the o2 network I have a monthly subscription of around £ 16 After I bought the phone I got a new phone number and now I have 2 subscriptions at o2 Please cancel my old contract but leave t...

Resolved! Data

I've changed my tariff to unlimited data but I need more data between now and then

ell1 by • Level 1: Joiner
  • 294 Views
  • 1 replies
  • 0 kudos

Resolved! Monthly Bill

Hi, I was told my direct debit for my phone contract didn’t happen this month, and so paid off my airtime bill via the app (same card details). The direct debit is still showing up on my bank account and O2 app, and wanted to know what to do if I am ...

Kenny3 by • Level 1: Joiner
  • 366 Views
  • 1 replies
  • 0 kudos

Adding Apple Watch to plan

Anyone else experience issues getting your Apple Watch (series 6, WiFi and cellular) connected to your phone/account. New customer to o2 and experiencing appalling customer service, with conflicting information as to how to add the Apple Watch to my ...

Jas2 by • Level 1: Joiner
  • 13240 Views
  • 5 replies
  • 2 kudos

Sim pin forgotten

I have locked my sim how do I get back on

Tree by • Level 1: Joiner
  • 360 Views
  • 2 replies
  • 0 kudos

Resolved! Data bolt on refund?

I accidentally bought 1GB on the wrong bank card, is it possible to refund it/ charge the other bank card?

Adam14 by • Level 1: Joiner
  • 488 Views
  • 1 replies
  • 0 kudos

Disappointed

Hi I moved over from Vodafone last September, my O2 service was ok till January when in my local area we are having a mast issues this will be reviewed…… I visited our local store who stated it won’t be sorted anytime soon….. we are now on holiday on...

Robo1804 by • Level 1: Joiner
  • 371 Views
  • 2 replies
  • 0 kudos
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