So I contacted O2, and the call handler tried to sell me off that the affiliate 'uswitch' have better deals than what O2 offer with some waffle. Sure it it makes sense as the supplier directly has more flexibility, but she try to explain it with some waffle. Then when I compared with Vodaphone, she had the audacity to tell me they do not own their own network and use another supplier for it and a quick google whilst on the call I had to correct her. Then we looked at my options and it was still expensive, I requested a PAC code and for some reason she asked me to read the PAC code out back to her for verification that I have the right PAC code, which she literally trigger for me to receive in text. I could not understand why I would need to read this out to her so kindly declined and this frustrated her and she started being reactive. I requested to be put through to her manager she ask why I would want to do that. I explained that I was not happy with the current situation, she explained it was more than an hour wait, I was happy to wait. She put me through, it took approx 10 mins. The manager explained the understanding from the handler but failed to explain the waffle I provided with, so I explained that. The manager was good, apologetic and empathic. Tried to retain me, explained that I do not need to repeat the PAC code. I did not wish to stay with O2 and likely to move to Vodaphone, within 5 mins, I had the O2 retention team calling me, they sign me up a similar deal at a better rate in line with what I was after.
It should not have taken this long but we got there in the end. Note. between me writing my first message to this one was the time it took to get here.
