Solved: Top-up didnt work

Uldis · ‎27-03-2023

Hello everyone,

What is happening with top-up right now? Yesterday i did a top-up for 500mb as always. Even twice. At 14.33 and in the evening 21.19

First top-up didnt work, i didnt have any internet. So i bought it again just in case.

And today i received a message that i have used all my top-up data.

In one day??????????? Seriously??????

My phone constantly is connected to home wifi as always. Went in the morning to town centre, used interne few minutes for reading news and this is it.

I didnt change any settings in phone. Not a first time doing top-up.

MI5 · ‎27-03-2023

@Uldis

Looks like you should contact customer service as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or call on 4445 or 0344 8090222 (PAYG).

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎27-03-2023

@Uldis

Looks like you should contact customer service as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or call on 4445 or 0344 8090222 (PAYG).

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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