cancel
Showing results for 
Search instead for 
Did you mean: 

wont let me login

kathy92
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

why cant i access my o2 via the app or online? i put my details in and its says ( oops. my o2 isn't available to you yet) ive been using o2 for years and never had this issue. i just want to check my bills etc. i had deleted the app and re installed it but that didnt work. unable to get on to live chat. cleared o2 from my browser history and tried again with no luck. please can someone help me? 

Message 1 of 4
476 Views
3 REPLIES 3

MI5
Level 94: Supreme
  • 151877 Posts
  • 650 Topics
  • 28847 Solutions
Registered:

@kathy92 

This is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 4
458 Views

Weirdwoolly
Level 1: Joiner
  • 2 Posts
  • 0 Topics
  • 0 Solutions
Registered:

202 have not resolved this, it's a tech issue.

Message 3 of 4
455 Views

MI5
Level 94: Supreme
  • 151877 Posts
  • 650 Topics
  • 28847 Solutions
Registered:

@Weirdwoolly 

It's effecting many hundreds of customers.

It needs reporting to 202 so they can log it against your account as an issue or else it may never get resolved.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 4
453 Views