Thailand charges

[Anonymous]

In Thailand, with international roaming turned off before I even landed, and have declined all calls received, not listened to any voicemail messages or made a single call.

Initially on O2 Travel, I assumed as no data has been sent or received, I would NOT be charged £4.99 a day, as per O2's conditions. However I noticed I had been charged each day for the first 5 days.

I sent NOTRAVEL to their text number, but now I receive a £1.50 charge everytime my phone rings, and £1.25 for every message left. I still have not answered the phone once nor called my voicemail or made a single call.

Incredibly on restarting my phone I get charged £1.25 everytime as the voicemail notification comes up!

I have now put my phone on airplane mode!

Surely all this is wrong and I should not have been charged at all? Am I really expected to turn my phone off to avoid charges while in Thailand?

My new wife has not been charged, she too is on O2 but has as yet not received a call to decline.

I intend to be firm with O2 on my return as their welcoming text was clear:

"Welcome to THAILAND . While you're here, calls within the country and back to the UK will be £1.50ppm. Receiving a call will cost £1.25ppm. Texts are 40p to send and free to receive. Data is £6 a MB.
Or sign up to O2 Travel and for just £4.99 a day, get all the data, minutes and texts you need in THAILAND . And you'll only be charged for the days you use it."

Thanks
Simon

[MI5]

---

@Toby wrote:

Hi @gmarkj,

I shall talk to the rest of the team. To clarify, the question you're asking is, "If I receive a call and a message is left, does it class as a call received via O2 Travel?"

---

Yes, that's it for me, thanks

[gmarkj]

@Toby yes, but I suppose it can be broken into three situations:
1 - if my phone rings but I do not answer am I charged (i.e., there is a missed call),
2 - if the call is declined (i.e., rejected) am I charged, and
3 - if the call is ignored/declined and sent to voicemail am I charged?

I think that covers most scenarios that I can think of.
Any from you @Cleoriff? or @MI5?

[Cleoriff]

@Toby. I think the issue is more related to the fact that the OP WAS on O2 travel and then opted out after 6 days. He was then on international roaming rates....so was in fact receiving a call....

[Cleoriff]

---

@gmarkj wrote:
@Toby yes, but I suppose it can be broken into three situations:
1 - if my phone rings but I do not answer am I charged (i.e., there is a missed call),
2 - if the call is declined (i.e., rejected) am I charged, and
3 - if the call is ignored/declined and sent to voicemail am I charged?

I think that covers most scenarios that I can think of.
Any from you @Cleoriff? or @MI5?

---

@gmarkj I know you dont get charged for voicemail if you are on O2 Travel (as long as you dont listen to them)

@Anonymous opted out of O2 travel so this is where I think the charges were incurred...

[Toby]

Thanks for this @gmarkj. This format of laying out the questions in a clear list is the best way for us to then discuss things and clarify them within the business. Please follow this style from now on  everyone hehe

I'll talk to the team now.

[adamtemp64]

It has alwas been the case if not on o2 travel and the voicemail is active then charged for a call to the foriegn country then a call back to the uk to leave the message.

So

1 decline a call with voice mail active a charge if not on o2 travel

2 ignore, decline a call with voicemail off no charge if not on o2 travel

3 on o2 travel no charge unless you listen to them

[MI5]

3 - listen to message with Tugo on wifi = no charge.

[adamtemp64]

forgot about tugo in the mix as well @MI5

[MI5]

There are always free options

[Cleoriff]

---

@adamtemp64 wrote:

forgot about tugo in the mix as well @MI5

---

It was mentioned it in post 12 when I was explaining what @jonsie does in Thailand.....:smileyhappy: