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Texts from 69119

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Anonymous
Not applicable

on ‎21-05-2013 11:44

on ‎21-05-2013 11:44

Hey guys,

 

I have just realised that on my Pay Monthly bill, there is a section of Premium and Info Services - Recieved. £5 has been added to my bill because of a number 69119.

I have texted STOP to that number but it keeps going! What should I do with it?

Please help!

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MI5
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on ‎21-05-2013 12:02

on ‎21-05-2013 12:02

Ofcom won't be interested. Follow the advice here in the FAQ's. More info available if you use search function http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Are-you-fed-up-with-spam-calls-and-texts-Follow-...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

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macblank
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on ‎21-05-2013 12:00

on ‎21-05-2013 12:00

Call cs and report it. If the bill is OVER £20 offcom can help... but check their site anyways.
Old Phone Geek!!! A Mobile User Since 1993
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macblank
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on ‎21-05-2013 12:01

on ‎21-05-2013 12:01

The bill for the premium texts after u sent... stop
Old Phone Geek!!! A Mobile User Since 1993
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MI5
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on ‎21-05-2013 12:02

on ‎21-05-2013 12:02

Ofcom won't be interested. Follow the advice here in the FAQ's. More info available if you use search function http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Are-you-fed-up-with-spam-calls-and-texts-Follow-...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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macblank
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on ‎21-05-2013 12:07

on ‎21-05-2013 12:07

Have ofcom changed again?? I thought they used to investigate but only if over £20.
Old Phone Geek!!! A Mobile User Since 1993
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MI5
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on ‎21-05-2013 12:16

on ‎21-05-2013 12:16

PhonPayPlus are the body set up to regulate the premium text/number industry....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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macblank
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on ‎21-05-2013 13:02

on ‎21-05-2013 13:02

Thanks.

Old Phone Geek!!! A Mobile User Since 1993
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Anonymous
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on ‎21-05-2013 13:29

on ‎21-05-2013 13:29

I would still contact o2 in the first instance

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MI5
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on ‎21-05-2013 13:42

on ‎21-05-2013 13:42

@Anonymous wrote:

I would still contact o2 in the first instance

As pointed out many, many times, O2 may give you a goodwill gesture but it is not their responsibility to fix the issue that you signed up for in the first place. The correct channels of resolution have been pointed out to you. Nor can O2 stop you from receiving any more texts - yoou have to resolve that yourself too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎21-05-2013 14:09

on ‎21-05-2013 14:09

http://www.phonepayplus.org.uk/Number-Checker/Check-a-Number-Results.aspx?ncn=69119

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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