Solved: Re: Texts from 69119

Anonymous · ‎21-05-2013

Hey guys,

I have just realised that on my Pay Monthly bill, there is a section of Premium and Info Services - Recieved. £5 has been added to my bill because of a number 69119.

I have texted STOP to that number but it keeps going! What should I do with it?

Please help!

MI5 · ‎21-05-2013

Ofcom won't be interested. Follow the advice here in the FAQ's. More info available if you use search function http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Are-you-fed-up-with-spam-calls-and-texts-Follow-...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

macblank · ‎21-05-2013

Call cs and report it. If the bill is OVER £20 offcom can help... but check their site anyways.

Old Phone Geek!!! A Mobile User Since 1993
Samsung Galaxy S3

Feel Free to Add Kudos, If I Have Helped

macblank · ‎21-05-2013

The bill for the premium texts after u sent... stop

Old Phone Geek!!! A Mobile User Since 1993
Samsung Galaxy S3

Feel Free to Add Kudos, If I Have Helped

MI5 · ‎21-05-2013

Ofcom won't be interested. Follow the advice here in the FAQ's. More info available if you use search function http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Are-you-fed-up-with-spam-calls-and-texts-Follow-...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

macblank · ‎21-05-2013

Have ofcom changed again?? I thought they used to investigate but only if over £20.

Old Phone Geek!!! A Mobile User Since 1993
Samsung Galaxy S3

Feel Free to Add Kudos, If I Have Helped

MI5 · ‎21-05-2013

PhonPayPlus are the body set up to regulate the premium text/number industry....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

macblank · ‎21-05-2013

Thanks.

Old Phone Geek!!! A Mobile User Since 1993
Samsung Galaxy S3

Feel Free to Add Kudos, If I Have Helped

Anonymous · ‎21-05-2013

I would still contact o2 in the first instance

MI5 · ‎21-05-2013

@Anonymous wrote:
I would still contact o2 in the first instance

As pointed out many, many times, O2 may give you a goodwill gesture but it is not their responsibility to fix the issue that you signed up for in the first place. The correct channels of resolution have been pointed out to you. Nor can O2 stop you from receiving any more texts - yoou have to resolve that yourself too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎21-05-2013

http://www.phonepayplus.org.uk/Number-Checker/Check-a-Number-Results.aspx?ncn=69119

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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