Text messages

[Tolkienista]

I've been without the ability to text from my phone and receive texts too for the last 24 hours. When I try to text it says.......Not sent, tap to try again. Been on the O2 website and had a virtual chat with an advisor, who messaged me through various actions. Concluded with it being an O2 issue, but no advice for when texting will be resumed on my phone. I know I've missed receiving imoortant messages....any advice please. Never had an issue like this before.

[Cleoriff]

@Tolkienista 

Is this any help?

Guide: Text Message Tips (not sent or received) 

[bigdavie88]

Have you recently ported in a number or had your number changed?

Is your text message centre number correct in your phone settings? The message centre number should be +447802000332

What type of phone are you using?

[jonsie]

There was an O2 network issue earlier which has been rectified now.

Try rebooting your phone @Tolkienista 

[Tolkienista]

Thanks for all your suggestions.......I'm really not tech savvy so where exactly am I supposed to be entering the long number with the + sign in front. My phone is a Moto G6 play.

[Tolkienista]

Rebooted....... unsuccessful.

[Tolkienista]

Where exactly am I supposed to enter this number and why wasn't it mentioned in my online chat with o2

[bigdavie88]

Go into the messages app. Tap on the 3 dots and press settings - more settings - text messages and then message centre number. As its android it may be slighly different menu but this should give you a general idea

[Tolkienista]

Ok, I give up......don't know wants going on with my phone, nothings working. So I'll get back to O2 tomorrow and see what they suggest. As for the number mentioned in previous replies, do I enter it in Messages.......settings......advanced.........phone number (presently it says unknown)

[Cleoriff]

@Tolkienista 

If you had read the guide I posted above, all the relevant info is included it #justsaying.