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Level 1: Joiner
Posts: 3
Registered: ‎23-06-2020
Accepted Solution

Change eSim to nanosim

Currently I use an esim, but I am going to change the mobile that does not support and would have to change to nanosim, would I have to make a duplicate and does it have any extra cost?
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Posts: 100,445
Topics: 546
Solutions: 12,765
Registered: ‎04-04-2012

Re: Change eSim to nanosim

@Javier 

It's free, just call O2 to order a new sim card.

Guide: Coronavirus Community Help and Support 

The best number to get through seems to be
0800 587 4005

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 3
Registered: ‎23-06-2020

Re: Change eSim to nanosim

Okay, and can I disable esim myself? How do I do it?

And would I have to request a duplicate of a nanosim or a new nanosim?
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Posts: 100,445
Topics: 546
Solutions: 12,765
Registered: ‎04-04-2012

Re: Change eSim to nanosim

@Javier 

Just order a new nano sim with your number on it and when you activate it, it will cancel the esim.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 3
Registered: ‎23-06-2020

Re: Change eSim to nanosim

Thanks a lot for your helping! Smiley Happy
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Posts: 100,445
Topics: 546
Solutions: 12,765
Registered: ‎04-04-2012

Re: Change eSim to nanosim

You're welcome
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)