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Text Charges to USA

KB73
Level 1: Joiner
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Hi there.  I sent a text to a friend in the USA on 8th June.  Just one text but it was quite a long one.  However, I now have an extra charge on this months bill of £17.28.  On downloading my bill I can see they've charged me 0.54pence 32 times!  I remember years ago if your text went over a maximum number of characters it would roll over into a second text message and you'd be charged for two text messages etc, but I didn't think this was still the case?  Unfortunately I can't actually see how long the text I sent was as when I click on it I can only see the first part of the message, but I'm pretty sure it wasn't 32 pages worth!  It's impossible to get through to O2 and I appreciate they're very busy at present, but I just wondered if this charge seemed normal and I just need to suck it up (and WhatsApp her in future!), or whether I should persue O2 and query it as being excessively high?  Thanks in advance.  

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MI5
Level 94: Supreme
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@KB73 

It's always worth asking customer service for a refund as it does sound excessive.

Accidental MMS help here Guide: Accidental MMS Sending and How to Avoid it 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Bambino
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@KB73 All texts to the US, as well as calls should be via WhatsApp. You can't argue with free.

I DO NOT WORK FOR O2



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