My new phone was faulty, it wouldn’t hold its charge. They arranged for a courier to bring a new one. They didn’t text me and when he turned up on our doorstep , he wanted the faulty phone, but obviously I hadn’t reset it so he left without giving me the phone.
I was told I needed to get the account holder to ring them to arrange a specific day for tne phone to be delivered and collected. This was done.
mum waiting in after having reset my phone in readiness, only to be told they haven’t arranged for it to be sent. I wasn’t allowed to speak to a supervisor and tne adviser cut me off. I’m now waiting to speak to an agent again on live chat
