Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! card payments not being accepted

HiI am trying to pay my contract that is overdue but it will not accept either one of my cards. What do I do? Thank you

Porting Problem - PLEASE HELP!! - EE to O2

Im at my wits end after a week of constant CS call sheet tell me the same thing over and over again I ported a number from ee to 02. Its been released by ee that account is closed, O2 tell me its in porting and every day for the last week it will 100...

Resolved! How to find live chat to increase spend cap

Hi,I’m stuck in a circular loop - trying to speak to someone on live chat or by phone to increase spend cap on my son’s phone (my account). Any ideas? Thank you

Porting from 3 to 02 still not working

I have now been without phone signal for three days. About 8 phone calls later and 5 escalations later, still nothing. My old number has been disconnected, the temporary number disconnected, the O2 account still says the temporary number and the port...

Resolved! Lost sim card

Hello, I need to get a new SIM card sent to my uk home address as I have lost mine whilst travelling. I am currently still abroad and need a replacement one sent to my home address asap please. How can this be arranged?

Resolved! Custom Plan

HelloI am looking at potentially signing up for a custom plan Upon receiving the terms and conditions, there is one bit that I find unclear and I wonder if anyone can clarify please In the part that says Airtime plan, it says ' Your Airtime Plan must...

Resolved! Service

Service cut off over 48 hours ago , bill was paid 2 days ago , still no service , its impossible to talk to a human, anyone know how long it takes to come back on

Resolved! Network

Does my plan support 5G?

Resolved! sim swap

i am a customer of o2 my situation is my phone was dropped by accident and it caused damage to spring tried to remove it and sim card was damaged unfotunately requested a sim swap with same mobile number i was told one had been sent in the post by an...

Resolved! Early termination

Hi there my 02 contract ends in September 2023 , it’s sim only and I pay about £9.50 a month , the 02 data , 4g and 5g in Bristol, where I live , is shocking so want to go with ee asap , anyone know if there are early cancellation fees ?

O2

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