Pay Monthly
Get help and support from other community members with your Pay Monthly service.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 268143 Views
  • 2 replies
  • 2 kudos

Porting Problem - PLEASE HELP!! - EE to O2

Im at my wits end after a week of constant CS call sheet tell me the same thing over and over again I ported a number from ee to 02. Its been released by ee that account is closed, O2 tell me its in porting and every day for the last week it will 100...

Resolved! How to find live chat to increase spend cap

Hi,I’m stuck in a circular loop - trying to speak to someone on live chat or by phone to increase spend cap on my son’s phone (my account). Any ideas? Thank you

Tmbr by Level 1: Joiner
  • 1169 Views
  • 6 replies
  • 0 kudos

Porting from 3 to 02 still not working

I have now been without phone signal for three days. About 8 phone calls later and 5 escalations later, still nothing. My old number has been disconnected, the temporary number disconnected, the O2 account still says the temporary number and the port...

Pfitt by Level 1: Joiner
  • 1014 Views
  • 5 replies
  • 0 kudos

Resolved! Lost sim card

Hello, I need to get a new SIM card sent to my uk home address as I have lost mine whilst travelling. I am currently still abroad and need a replacement one sent to my home address asap please. How can this be arranged?

Hanz1 by Level 1: Joiner
  • 581 Views
  • 1 replies
  • 0 kudos

Resolved! Custom Plan

HelloI am looking at potentially signing up for a custom plan Upon receiving the terms and conditions, there is one bit that I find unclear and I wonder if anyone can clarify please In the part that says Airtime plan, it says ' Your Airtime Plan must...

Antuk by Level 1: Joiner
  • 924 Views
  • 2 replies
  • 0 kudos

Resolved! Service

Service cut off over 48 hours ago , bill was paid 2 days ago , still no service , its impossible to talk to a human, anyone know how long it takes to come back on

Geri1 by Level 1: Joiner
  • 482 Views
  • 2 replies
  • 0 kudos

Resolved! Network

Does my plan support 5G?

Resolved! sim swap

i am a customer of o2 my situation is my phone was dropped by accident and it caused damage to spring tried to remove it and sim card was damaged unfotunately requested a sim swap with same mobile number i was told one had been sent in the post by an...

gordon02 by Level 1: Joiner
  • 535 Views
  • 1 replies
  • 0 kudos

Resolved! Early termination

Hi there my 02 contract ends in September 2023 , it’s sim only and I pay about £9.50 a month , the 02 data , 4g and 5g in Bristol, where I live , is shocking so want to go with ee asap , anyone know if there are early cancellation fees ?

Bordeaux by Level 1: Joiner
  • 647 Views
  • 2 replies
  • 0 kudos