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Singfield · ‎01-10-2023

Why have I had a text saying that my Airtime Plan is £24.16 (not an amount I have ever paid) but when I log on to try to change it, it says £17.06. It makes no sense and it's too complicated.

Enlli · ‎01-10-2023

As customers here with no access to accounts we can only advise contacting O2

202 from your handset or

Message O2 on
(Facebook) (https://o2uk.co/O2CFB)
X (Twitter) (https://o2uk.co/O2CTW) or
Instagram (https://o2uk.co/O2CIG) ,,
They should be able to help you.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

pgn · ‎01-10-2023

That price will possibly not include VAT, @Singfield - Guide: How do I get to the 'Download Bill' page? if you are on the legacy billing system will show you what way your payment is divided.

Links to O2 Social Media Team here

MI5 · ‎01-10-2023

vat on £17.06 is £3.41 so doesn't add up to £24.16 whichever way you image it.

The additional cost could be premium text messages, out of allowance charges or texts converting to mms.

Guide: Have you fallen for or been conned into a premium rate scam? What to do next

Guide: Your Allowances - what is and isn't included

Guide: Accidental MMS Sending and How to Avoid it

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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