Tarriff?

[Singfield]

Why have I had a text saying that my Airtime Plan is £24.16 (not an amount I have ever paid) but when I log on to try to change it, it says £17.06. It makes no sense and it's too complicated. 

[Enlli]

As customers here with no access to accounts we can only advise contacting O2

202 from your handset or

Message O2 on
(Facebook) (https://o2uk.co/O2CFB) 
X (Twitter) (https://o2uk.co/O2CTW) or
Instagram (https://o2uk.co/O2CIG) ,,
They should be able to help you.

[pgn]

That price will possibly not include VAT, @Singfield - Guide: How do I get to the 'Download Bill' page? if you are on the legacy billing system will show you what way your payment is divided.

[MI5]

vat on £17.06 is £3.41 so doesn't add up to £24.16 whichever way you image it.

The additional cost could be premium text messages, out of allowance charges or texts converting to mms.

Guide: Have you fallen for or been conned into a premium rate scam? What to do next 

Guide: Your Allowances - what is and isn't included 

Guide: Accidental MMS Sending and How to Avoid it