Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! o2 returned order

hi i returned anorder on monday due to wanting weekend delivery for a charge so cancelled this order by refusing delivery on monday, as told to do this, would like to know when it be updated on the account please, as still showing thnx Lee

iPhone XR sound not working during the call

During a call, I am having difficulty hearing my callers. The volume is as high as it can go. I’ve cleaned the phone and finally reset it completely. Still there is a lack of volume.

John37 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Technical issue when people ring me

For the last week, whenever someone rings me, they get feedback and hear their own voice. When I put my phone on speaker, it's fine. Any ideas on what the issue could be?

Cmarie by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! sim not provisioned

Hi.I have upgraded my tablet to the new samsung s21 ultra which came today. The sim i have used for my phone says sim not provisioned . i cant do a sim swap as it says on some of the threads as i dont have the tablet anymore. cant get through to 02 a...

Resolved! Faulty upgraded phone

I have upgraded my phone but the phone u was sent has an intermittent fault... But there appears to be no one at o2 willing to deal with it???

Resolved! SIM card activation

I’ve had a SIM card replacement as my last card broke, however the new card gets no service at all and so I can’t receive the activation code to start the new sims activation, as it’s a text message. Any help would be much appreciated.

Resolved! Cancelling my contract

I have a pay monthly contract which is out of its minimum term and I wish to cancel. The web site/App seem cleverly designed to take you round in circles so you can't actually find a place to just say 'Iam giving notice.....'can anyone help?Thanks

Neil7 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Undelivered phone

Has anyone else had there contract accepted payment been taken then their order not arrived customer care was great right up until then it’s implied it’s been delivered nobody has got back to me nor do I have my phone , I feel deceived upset and almo...

Angr by Level 1: Joiner
  • 2 replies
  • 0 kudos

Order conformation

Applied for pay sim only pay monthly, I received an email saying order received and it was being sorted but not heard anything since.Is this normal. Been around a week.

Resolved! O2 refresh

Hi, I pay for device plan and airtime plan which are 2 different bills. I have 2 payments left on my device plan. I have never used the SIM card, am I able to cancel the sim part and continue to pay my next 2 device payments over the next 2 months?

Nicole12 by Level 1: Joiner
  • 1 replies
  • 0 kudos