Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Higher bill than expected

Hi This message says I get free roaming in Europe. So Why was I charged for 'Charges when abroad' at £2.90?This bill is far higher (£12.78) than the promised continuation price from Virgin at £9.30. Not too happy up to now! Catherine Greenall

Resolved! Overcharge on Pay Monthly account

I think I have been overcharged for some international text messages as part of my last bill. How can I sort this out?

Security camera

I would like a SIM card for my security camera

Resolved! Name change

I need to change my surname on my account

Suspicious email - noreply@s-email-o2.co.uk

Hi, I have received an email from noreply@s-email-o2.co.uk and would like to confirm if the email is from o2 as the contents contains all my correct details and it looks like it’s from o2 just the email domain looks fishy. Please confirm. thanks!

Resolved! Old number Not Porting!

Like very many others, my old number IS NOT porting!! WHEN will this be fixed? Is there a tech number I can call to resolve that does not require queuing for two hours? Is there any way to check status?

Resolved! Billing

Hi, bill is very high, need some answers

Can’t leave family plan

Hello. I have just purchased a contract with you.I am also part of a family plan that I need to leave , I’m am not the bill payer , and the bill payer is saying I can’t leave , and that I need to keep her for the contract ,It’s a very difficult situa...

Resolved! Missing sim card

Hi I have never received my SIM card for my Apple iwatch

Resolved! Apple Watch contract

I have a phone and watch contract, if I decide to leave me phone contract because I’ve found a better deal elsewhere, what will happen to my watch as they’re linked to the same account? Will I need to move accounts with that too or is my watch linked...

O2

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