Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Fruad

Someone PLEASE help 02 customer service are useless

Resolved! Using phone in Canada and USA

How much will it cost to use my UK Apple 12 Pro phone in Canada and USA.It has 4G & 5G.I will be using data for satnav and a few calls & texts.Most cost-effective price required.Bundle, by the day or fixed time period (14 days in August)

Resolved! Waiting for SIM card

Hello, I ordered a SIM card last week and I am still waiting for it. I was wondering whether is just a question of waiting or there something wrong with my order. Order number: ms-xxxxxxxxxxx Thank you Christian

Resolved! Network down

Hi there, My internet and phone signal had been down between May - July. I have spoken with 02 over the phone several times regarding this issue. I was told that for the time it was down that I would not be charged. I am writing to find out the lates...

Resolved! Fair usage policy

I recently received the below text whilst roaming in Ireland. Please can you confirm in writing that this means I am no longer being subjected to your fair usage policy. Thank you. Welcome to IRELAND. Now, all calls, texts and data you use in our Eur...

Resolved! disable balance notifications - do i have to call?

https://community.o2.co.uk/t5/Pay-Monthly/Disable-balance-notifications/td-p/1052294i've found this previous question and answer, and it is possible to get these (hugely annoying) notifications turned off, but i've spent over an hour over the past fe...

Resolved! unable to make calls from my phone

I am unable to make calls from my mobile phone. I have data connection

Resolved! No service after sim swap

Having issues connecting Apple Watch to mobile service. Have read in other posts on here that swapping your sim fixes the issue. I went through the sim swap link on o2 & entered the esim serial number & got a text to say swap is in progress. Have tur...

Resolved! setting up a direct debit

i want to set up a direct debit for my account with you

Resolved! Incorrect charge on bill

My last 02 bill had an incorrect charge. From the 9th to 16th June I was in Rhodes, Greece. I had a message to say my plan in the same as if I was at home. On the 13th June, I put my phone in flight mode, when I took off flight mode, it said welcome ...

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