Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! 2nd SIM slot

Hi,Wondering, If I upgrade and get a dual SIM phone, using SIM 1 for my 02 account.... Is SIM 2 open to using my work number which is Vodafone, or is SIM 2 also locked to the 02 network? Thanks

MJ52 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Upgrade offer

I am looking to upgrade from sim only to pay monthly. I was just wondering if I could get best deal if I talk with customer service or is it the same which I can see it myself online/app?

Suzzani21 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Phone delivered to wrong address by UK Mail 02 now making me wait till they find it - not my problem

So, as an existing O2 customer I took out another pay monthly contract, with overnight delivery which was due yesterday. Didn't get any delivery info checked online and it said delivered at 11.18 but it wasn't long call with customer services and the...

JulesM by Level 1: Joiner
  • 7 replies
  • 0 kudos

Resolved! Amazon prime

How can I get rid of the Amazon prime extra that I’m paying for?

Hemil by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Airtime account

I’m looking to request a refund on my deposit after successfully paying the 3 months. It states I need to have the money in my airtime account before getting a refund, how can I go about checking this? Thanks

Abbie11 by Level 1: Joiner
  • 3 replies
  • 0 kudos

International calling

I tried calling Canada several times however it kept saying that there would be a charge if i continued with call however the call never went through. It appears that i have been charged for this. I was finally able to get through to Canada which i w...

Jadee02 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Beats flex headphones

I would hope as an existing customer that o2 would send out the beats headphones to people that purchased the Apple Watch 6 before the offer started

Reety252 by Level 1: Joiner
  • 2 replies
  • 0 kudos


Hi I am on a Pay as you go plan right now with a standard big bundle tariff. My credit score has been affected really badly and I recently checked a few weeks ago right before I got a Pay as you go sim to see if I was eligible for a contract with o2....

Muhamud by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Early contract release

My dad set up a pay monthly contract last october - a new samsung 40 a month plus insurance - but has since been diagnoised with dementia.He actually cant use the phone - cant answer calls or make them - its useless to him - can I hand it back in and...

Siobhan17 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Dispatch email

Hi, I was just wondering what time of night everyone received their dispatch emails?I ordered a tablet (existing pay monthly customer) yesterday around 4pm and I received all the legal document emails and the "Thanks for your order - it's now full st...