Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Lost Phone

I hVE LOST MY PHONE SO I NEED A REPLACEMENT SIM CARD

New SIM card

I recently upgraded my phone but have been sent the wrong SIM card.. it doesn’t work cannot receive messages. Need a new one sent as not been sent the right one for the contract I took out

TWICE DEBIT MADE FROM MY ACCOUNT

Hi you have made direct debit from my account twice against my monthly package. Can you please check and revert the additional amount plz. my number is [Removed]

O2 - Order Fulfilment

Hi O2 haven’t processed my new pay monthly sim but I also haven’t received any communication as to why not. Just the order no. And it’s been a week. will they email it declined? How can I reach them to resolve. thank you

Disney reward

I recently received a text from O2 saying I could get free disney for 6 months on rewards. In my account it only says I can get for £7.99 per month. I accidentally deleted the text - how could I get another?

Unexpected Disney+ Charge

Hi, I recently became an O2 customer and added Disney+ as an extra. I thought it was free for the first 6 months, but I believe I'm being charged for it already (month 1). Did I misunderstand the offer or make an error during the process.Thanks, Jame...