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Forum Posts

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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 392279 Views
  • 2 replies
  • 2 kudos

Upgrade not arrived/no order confirmation?

Last week I decided to upgrade my phone, ordered my upgrade through the app. Should have been delivered on the 21st September. After upgrading I received no confirmation email even though I’ve screenshotted the order for my own records. No order is s...

KevW0367 by • Level 1: Joiner
  • 1944 Views
  • 3 replies
  • 0 kudos

Resolved! Billing

Hi,I would like to get paper copies of my bills as I cannot access them thru the website as it throws an error when I try to download it.

PC26 by • Level 1: Joiner
  • 546 Views
  • 1 replies
  • 0 kudos

Paying bill

Hi my services have been restricted so cannot log in or call to pay my bill

Resolved! U want to Upgrade

Hi If it possible to swap my current iPhone 14 pro max by maintaining the same plan that I’m paying monthly

Dickson by • Level 1: Joiner
  • 511 Views
  • 1 replies
  • 0 kudos

Bikl

My account has been closed and have been told that my balance outastanding is £0.00 i have been given a bill of £17.08 I have called 18 times trying to sort this out, I have been promised call backs from numerous people to nothing, I have had the pho...

How to view my bill

You sent me a text saying I had texted an international number, and I need to know what that number was

VAT

I need a VAT bill

JimH by • Level 1: Joiner
  • 1644 Views
  • 11 replies
  • 0 kudos

Resolved! Can’t make a payment

Good morning, I have tried to pay my bill amount of £67 this morning. It’s let me pay part of it but won’t let me pay the other part of it and it’s now saying I owe the full amount outstanding which is £800. I cannot afford that but you’ve also cut m...

Resolved! One PAC code two phones?

Hi I'm leaving O2. I have two phones, and have received the same PAC code for both. Does that makes sense?

unable to log into myo2 or view bill on website

unable to login myo2 on Wi-Fi or data and when I try and access my bill on the website on my mobile I just keep getting "something went wrong error message on both Wi-Fi and data " though the website it look like my number listed twice with two pay m...

ccantwell by • Level 1: Joiner
  • 594 Views
  • 1 replies
  • 0 kudos
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