Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 236126 Views
  • 2 replies
  • 2 kudos

Resolved! vat invoice

I used to get VAT invoices, but they stopped 3 months ago. Why? I still need them.

RGB1 by Level 1: Joiner
  • 318 Views
  • 1 replies
  • 0 kudos

Resolved! Cancelling Contract

I have visited my local store to ask that my contract is ended with O2 to be told I have to ring up myself to do this. I do not use the O2 Sim as I am with Vodafone and the O2 sim came with Virgin Contract and wasn't wanted. How do I cancel this as t...

GretnaGal by Level 1: Joiner
  • 640 Views
  • 2 replies
  • 0 kudos

Resolved! Transfer of Ownership

Hi, I've had a phone contract in my dad's name for probably about a decade. I have decided to change this to be in my own name. After s conversation with one of the representatives, I took out a new contract and requested a transfer. I was told this ...

Ader22 by Level 1: Joiner
  • 624 Views
  • 2 replies
  • 0 kudos

Resolved! Replacement Sim Card

Just wondering if anyone has any suggestions, I lost my phone last week, I have a replacement phone coming this week and need a new sim card, there's an issue though the address on my account is my old address and I don't have my mobile to get the se...

BWood by Level 1: Joiner
  • 388 Views
  • 1 replies
  • 0 kudos

Fraudulent transactions on bill

I have received my latest bill and I have been hacked. My Grand-daughters roblox account has been hacked and somehow it has resulted in all of these Apple charges. I do not use iTunes, I have a Samsung phone. I have contacted both roblox and apple, t...

Resolved! How to see old call logs?

I'm trying to access my call logs from February, i've tried through the website and app through viewing bills but doesn't look like that's working. is this possible online or do i have to call?

New contract and accompanying mobile (ORDER NO. MS-124233350) I did not request & do not want

I was contacted today & offered a reduction in my monthly tariff from £9+/month to £5; which I happily accepted. It was NOT explained to me that this lower tariff required the purchase of a new Samsung mobile (that I neither need nor want) at an annu...