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Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by • Level 1: Joiner
  • 21857 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 206519 Views
  • 2 replies
  • 2 kudos

Resolved! Refresh after end of device plan

Sorry if this has been asked before but I couldn't find a precise answer. I am on a Refresh tariff and a 12 month device plan which will finish this month. Once I have paid off my device is my calling plan still a Refresh plan or just a rolling month...

PAF by • Level 1: Joiner
  • 290 Views
  • 1 replies
  • 0 kudos

Resolved! I want to cancel my O2 contract. HELP!!

HiI moved to Spain 8 months ago and my phone that had my O2 simcard sopped working. I want to cancel my O2 contract but I cannot give a call to O2 customer service to cancel my contract. I would like to send an email instead. Could you please guide m...

it271 by • Level 1: Joiner
  • 771 Views
  • 1 replies
  • 0 kudos

Resolved! Cancel my order

Need to cancel the SIM I’ve ordered 

Jay21 by • Level 1: Joiner
  • 246 Views
  • 1 replies
  • 0 kudos

Porting problems

I've moved from Virgin to O2 in the last few days. I supplied a PAC to O2 during the switching process and received my new O2 SIM. I inserted both SIMs to my mobile in the evening and O2 confirmed that the port would happen in two days time (since th...

klg by • Level 1: Joiner
  • 795 Views
  • 2 replies
  • 0 kudos

Resolved! Use my phone in Greece

Hi there. I’m going to Greece for 10 days from 07 July, can I use my phone and data there with no extra costs?

PT_1 by • Level 1: Joiner
  • 384 Views
  • 1 replies
  • 0 kudos

Resolved! Data

App or online account isn't showing my data allowance 

Kazz13 by • Level 1: Joiner
  • 293 Views
  • 1 replies
  • 0 kudos

Resolved! Upgrade

When I took my pay monthly sim contract they mentioned I could get a phone on contract after 6 months of payments if I pay 6 months off early will I be able to get the phone early?

Jkc96 by • Level 1: Joiner
  • 274 Views
  • 1 replies
  • 0 kudos

Why are O2 so bad - have cut my line and extras by mistake!

Hi all, I purchased an Apple Watch series 7 after 5 attempts at dealing with sales (wrong price quoted, accidentally put through to a fellow customer, the list goes on). I made the purchase on Monday after speaking to retentions, as I am a pay monthl...

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