Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Return

How long does it take for O2 to process a return? I mistakenly ordered the wrong phone and when the courier arrived he took the device straight back so I didn’t even touch the parcel. The parcel has been sitting at DPD’s depo for 3 days.

Ryan24 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Paying bill

I have to pay a bill on the 19th February but don’t get paid until 26th February how can I sort this out without any further charges been given to me

Leeds21 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Phone Barring

How can I get through to o2 to unbar my phone. I’ve been trying to get through to O2 for 2 days now by phone call and all they do is keep me on hold for hours yes hours until I hang up.

MH14 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Payment

HiI would like to talk to you about myMonthly payment

Eylem by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! I ordered a phone with plan

Hi, so i ordered a phone last February 9, 2021 with airtime plan. I already payed £239 already. However, when i track my order, it says "we're reviewing your order, this can take up to 24hours" even if its been days already. Does this process usually...

Resolved! My sim

My sim card has broken as I have taken it out to clean tray, I've been trying to get in touch for weeks now but it is extremely difficult without having a sim card to do so, can I ask for a new one to be sent out or just cancel my contract please

Resolved! Payment will be late

Hi I don't get paid till the 25th but my bill is due to go out on the 23rd can anyone help me please who I should contact

Pipstop78 by Level 5: Ponderer
  • 1 replies
  • 0 kudos

Resolved! swapping the sim card

I have been sent a new sim card as O2 say my current card won't work after 1 April. Before I swap cards how do I ensure I do not lose any text messages or the entries in my phonebook? My phone is an old Samsung SGH-M110 which serves my modest needs f...

PhilipNW by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! New order

I’ve recently made an order. It’s been over 48 hours since I’ve ordered. I haven’t got any information on my order yet. How long does it usually take?

Chicken by Level 1: Joiner
  • 1 replies
  • 0 kudos