Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Cancel account

How do I cancel my account I want to go sim only and take my number with me

Resolved! Moving Pay Monthly to PAYG

Hi, I requested to pass from Pay monthly to PAYG on the 14th of June. I was sent a new SIM card that arrived on the 20th, and the advisor told me to put it in a device and the swap would be automatic. It is 30th and it has been any swap of SIM cards ...

Resolved! Cancel sim only plan

Hi how do i go about cancelling a sim only plan out of contract next week thank

Resolved! Bill

Hi just messaging to say the bill will be paid in full on the 5 of July a I started a new job I have phone twice to let you guys know but iam still have bills come through to say pay which I said I would in full on the 5 of July

Resolved! Bolt on

When buying a bolt on and when the unused data rolls over is the bolt on rollover saved until my monthly data allowance is used up or does the bolt on data get used first?

Resolved! Upfront cost

I paid £20 upfront cost and now saying I have to pay £125

Resolved! Pay nothing upfront

If I pay nothing upfront today when do monthly payments start

What to do?

Hi. So this is a complicated one.brought a new iPhone 12 pay monthly from mobile phones direct. came next day worked fine all good. Asked O2 to transfer my number from my current O2 pay monthly plan to my new one said okay will be done in next 24 hou...

Resolved! change address and make payment

please can i change my address

Resolved! Adding a number

How do I add a number to.my account

O2

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