on 21-05-2013 15:49
Earlier today i was on Live Chat so that i could change names on my Family Pack Bolt on, then i remembered about a tariff i had seen on TV from o2, Pay £15 a month and get Unlimited texts and Calls to Any o2 Number and 100mb of internet. I asked about this and I was informed that I was ALREADY on this as I top up £20 a month. I asked the advisor if this was correct, and he double checked and said "Yes" and that i had 91.4mb left, I then asked him " If o2 have automatically put me on this Tariff, Why are they STILL taking £3 off my credit each Month for my Internet Bolt On.
I am disappointed in the fact that o2 as a company DIDN'T inform me of the change (or rather Free addition to my tariff), and yet still took £3 a month off me, However I am Happy in the fact that when I mentioned this Fact to the Advisor, He removed the Bolt On for me and Credited my Balance with £3. I still feel however that o2 SHOULD have informed me of Changes or Additions to my Tariff, and let me have an Option.
Solved! Go to Solution.
on 21-05-2013 16:14
on 21-05-2013 16:14
on 21-05-2013 16:45
on 21-05-2013 16:45
on 21-05-2013 18:00
on 21-05-2013 18:00
on 21-05-2013 18:13
on 21-05-2013 18:13