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Tariff renewal

Yaroslav
Level 1: Joiner
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Hi, how are you?

Could you please help me to renew my rolling plan for this month?

It asks me to update payment info, however I topped up already and the balance should be enough

thank you

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jonsie
Level 94: Supreme
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We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 4445

 

 

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MI5
Level 94: Supreme
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@Yaroslav 

You cannot manually top up a rolling plan.

All payments must be taken from the card you registered with.

Manual top ups will just add credit for any out of allowance use and will not renew your allowances.

Pay As You Go: Introducing "Rolling Plans" 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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