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Contract ended but still going to get charged?

Otter1
Level 1: Joiner
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Hi, my contract ended 8th November 2023 but on my o2 mobile app it says my next will will arrive on 9th December (even after my contract has ended?) Also, I have no way of contacting anyone because I’m living abroad and had to get a new sim here(in Korea where o2 does not work) and my phone broke (so I’m paying for a contract for products I am no longer using) and so I cannot call them, email them as they have no email, the virtual helpers are no help and I just don’t want more money to come out of my account after my contact has ended.

Thank you

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jonsie
Level 94: Supreme
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# contract doesn't end auotomatically - it rolls on a 30 day plan until you end it

Wheteer you are abroad or not it is your responsibility

Guide: Cancelling Your ContractUse Skype to call free

Guide: A Guide to Skype 

Guide: How to find help & contact O2 

 

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jonsie
Level 94: Supreme
  • 92518 Posts
  • 607 Topics
  • 6874 Solutions
Registered:

# contract doesn't end auotomatically - it rolls on a 30 day plan until you end it

Wheteer you are abroad or not it is your responsibility

Guide: Cancelling Your ContractUse Skype to call free

Guide: A Guide to Skype 

Guide: How to find help & contact O2 

 

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MI5
Level 94: Supreme
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@Otter1 

Your contract doesn't end automatically, you need to cancel it. 

Write in details in link Guide: Cancelling Your Contract or use social media.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Sfr), Z3 Tablet (Three UK), iPhone 12 Pro Max (EE & Vodafone)
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