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Tariff charge

Chloe2201
Level 1: Joiner
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It says I have airtime tariff charge. However I pay for unlimited data and messages. What are the extra charges I am paying for?

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jonsie
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This looks like something you’ll be able to do or check in the My O2 app. We have a guide to help with that if you’re unsure how to use it 

https://community.o2.co.uk/t5/How-to-Guides/How-to-guide-My-O2/ba-p/1275603

And don’t worry if you get stuck because there’s an in-app messaging service you can use to chat with O2 who can help. Just go to the ‘Support’ tab and ‘Start a Conversation’ at the bottom.
If you still need help then the Social Media teams will be on hand, just send them a message

See links below 

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MI5
Level 94: Supreme
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@Chloe2201 

Tariff also includes calls.

Some calls and texts are charged extra.

Guide: Accidental MMS Sending and How to Avoid it 

Guide: Your Allowances - what is and isn't included 

Guide: Have you fallen for or been conned into a premium rate scam? What to do next 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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gmarkj
Level 66: Unequalled
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Airtime tariff IS the package of calls, texts and data.

If there are other charges then it could be any number of things, but your account (My o2) will show what they are for.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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