How to inform O2 I have a credit note for charge on my bill

[Lulu19]

I have been charged through O2 for something I had cancelled with Apple. I have a credit note from Apple. How do I get the charge taken off my O2 bill?

[MI5]

@Lulu19 

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

[madasaf1sh]

@Lulu19 

If apple have issued a credit note to you direct then they arent and o2 arent refunding anything to your bill. As Apple have refunded you directly, so that credit note can be redeemed in the App Store, just check with Apple Direct. 

[MI5]

@Lulu19 

You need to make sure Apple have cancelled whatever they were charging you for too.

https://support.apple.com/en-asia/108092