Tariff change

[Bigfoot]

I received an email today saying my tariff has now changed, with a higher data usage.

I have not asked for this, are O2 realigning their tariffs or do i need to contact customer service to dispute this?

[MI5]

@Bigfoot 

Something is going on as we've had a few people reporting the same as you.

Call O2 to these numbers to find out what's going on Guide: Coronavirus Community Help and Support 

[Cleoriff]

Maybe our account advisors know more about these tariff changes, which are becoming more frequent?

As far as I'm concerned, O2 have no right to change a tariff without permission.

@O2Lisa @Korey01 are you able to find out why this is happening?

[O2Lisa]

Thank you for the tag @Cleoriff 

I'll private message you now @Bigfoot and we can look in to this for you

[Cleoriff]

@O2Lisa  Thanks for that. Could you let us all know why this is happening please? There are numerous people on the forum complaining of the same thing. Is it a policy change?

[O2Lisa]

I'll look in to it @Cleoriff and get back to you

[MI5]

Or maybe as a result of people falling for the scam texts for account / billing details?

[MI5]

However, @Bigfoot posted here about a standard tariff with bolt on expiring, so I guess it's connected to that https://community.o2.co.uk/t5/Pay-Monthly/Data-allowance/m-p/1408062

[Bigfoot]

I bought two bolt ons due to having no broadband at home for a period of time. I still never asked for my tariff to change though

[O2Jordan]

Hi @Cleoriff.

Some of the older tariff’s ( Pre 2018) are being closed down, This is to offer a more streamlined range of tariff’s and products, now and in the future
Customer's will have had an Email or had a letter send 30 days prior to the change happening.