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Tariff change

Bigfoot
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I received an email today saying my tariff has now changed, with a higher data usage.

 

I have not asked for this, are O2 realigning their tariffs or do i need to contact customer service to dispute this?

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MI5
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@Bigfoot 

Something is going on as we've had a few people reporting the same as you.

Call O2 to these numbers to find out what's going on Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Cleoriff
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Maybe our account advisors know more about these tariff changes, which are becoming more frequent?

As far as I'm concerned, O2 have no right to change a tariff without permission.

@O2Lisa @Korey01 are you able to find out why this is happening?

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O2Lisa
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Thank you for the tag @Cleoriff smiling

I'll private message you now @Bigfoot and we can look in to this for you

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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Cleoriff
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@O2Lisa  Thanks for that. Could you let us all know why this is happening please? There are numerous people on the forum complaining of the same thing. Is it a policy change?

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O2Lisa
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I'll look in to it @Cleoriff and get back to yousmiling

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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MI5
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Or maybe as a result of people falling for the scam texts for account / billing details?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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MI5
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However, @Bigfoot posted here about a standard tariff with bolt on expiring, so I guess it's connected to that https://community.o2.co.uk/t5/Pay-Monthly/Data-allowance/m-p/1408062

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Bigfoot
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I bought two bolt ons due to having no broadband at home for a period of time. I still never asked for my tariff to change though

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O2Jordan
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Hi @Cleoriff.

 

Some of the older tariff’s ( Pre 2018) are being closed down, This is to offer a more streamlined range of tariff’s and products, now and in the future
Customer's will have had an Email or had a letter send 30 days prior to the change happening.

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