Tap2Bill

[F-Harv]

Despite the O2 web page telling me I have used barely any data, my data connection is unavailable at all locations. Possibly related to this is a mysterious charge on my bill to Tap2Bill. What is this and why have I been charged?

[gmarkj · Accepted solution]

Tap2Bill are a premium messaging service that people are meant to subscribe to in order to receive "stuff" (like ring tones or news or horoscopes).

Most people do not actually subscribe to these, they click on a link on social media and start getting charged @F-Harv .

Check out the advice in the two guides below, and the websites.

Guide here Guide: Have you fallen for or been conned into a premium rate scam? What to do next 

How to stop it in future Guide: Tips to avoid unexpected charges on your bill 

https://payforitsucks.co.uk/

https://psconsumers.org.uk/ 

You need to contact Tap2Bill. If you phone, call during working hours, or you can email customer.service@tap2bill.com. Give them the number that was charged and they should be able to tell you who was actually responsible.

I doubt that these are the reason for your data issues. Have you checked your APN settings (they tell your phone how to connect to the internet)?

Settings for Android:

https://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/Connecting-Android-Phone-to-Data-Serv... 

And for iPhones:

https://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Connecting-iPhone-to-Data-Services/m-p/5... 

Also see if these help:

Guide: How can I sort out my network issues? 

Guide: Is the network down for me or everyone?