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22888 premium text - has anyone managed to stop this? If so, how?

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Adele4
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on ‎06-05-2022 21:37

on ‎06-05-2022 21:37

I've had over £30 charged from this number. Has anyone tried and managed to stop these texts? They cost £1.25 each time. Help! Apparently it's from Tap2Bill. 

 

Did anyone manage to get a refund from O2 for these messages?

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MI5
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‎06-05-2022 21:39 - edited ‎06-05-2022 21:41

‎06-05-2022 21:39 - edited ‎06-05-2022 21:41

@Adele4 

Guide here Guide: Have you fallen for or been conned into a premium rate scam? What to do next 

How to stop it in future Guide: Tips to avoid unexpected charges on your bill 

https://payforitsucks.co.uk/

You need to contact Tap2Bill. If you phone, call during working hours, or you can email customer.service@tap2bill.com. Give them the number that was charged and they should be able to tell you who was actually responsible.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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‎06-05-2022 21:39 - edited ‎06-05-2022 21:41

‎06-05-2022 21:39 - edited ‎06-05-2022 21:41

@Adele4 

Guide here Guide: Have you fallen for or been conned into a premium rate scam? What to do next 

How to stop it in future Guide: Tips to avoid unexpected charges on your bill 

https://payforitsucks.co.uk/

You need to contact Tap2Bill. If you phone, call during working hours, or you can email customer.service@tap2bill.com. Give them the number that was charged and they should be able to tell you who was actually responsible.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Adele4
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on ‎06-05-2022 22:21

on ‎06-05-2022 22:21

Thanks for this. I'm going to leave O2 and change my number.

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Bambino
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on ‎06-05-2022 22:38

on ‎06-05-2022 22:38

@Adele4 O2 will allow you one free number change. Before you switch providers, make sure your signal is as good or better than you have now.

I DO NOT WORK FOR O2



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