Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Will I ever get my Sim?

O2 Volt customer.I ordered a new Sim 11 days ago. I still haven't got it.Tracking hasn't moved from the first stage in all that time.Virtual assistant is virtually useless.Human assistant is really useless.Instagram is ignored.Will I ever get my sim?

Resolved! Pay monthly roaming problems

Hi have recently been switched from Virgin to O2 and have just returned from a cruise, travelling abroad with virgin always resulted in a text message on arrival, but with O2 nothing, I was left wondering if I was connected to the correct network and...

Resolved! 4g to 5g

how do i change from 4g sim to 5g sim i have a new hand set

Resolved! Device plan

I have just paid off the remaining amount on my devise plan 2 days ago but it’s still not showing I have and it’s still asking for the same amount again which is stopping me upgrading. Why has it still not gone through?

WiFi calling

WiFi calling disappeared from Samsung. It's enabled on the account but still no option appears to turn it on. Not under connections or the 3 dots under phone. Contacted Samsung & they confirmed no issues with current updates. Tried a different networ...

Resolved! Overseas allowance

What allowances do I get or do I pay for whilst in Canada

Resolved! my number is deactivated. But they took payment from my bank account.

Hello, I have an issue. I got device on December and as a pay monthly package. I don't why they couldn't take money from my bank account, but I have money in a bank account. Later they took twice payment. At this time my phone number is deactivated. ...