Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Multiple Phone Numbers under one My O2 account

I already had an O2 number and my kids phones were recently moved from Virgin Mobile to O2. When I tried to add the kids phones to My O2 account (after they were transferred to O2), it said the numbers were already registered to another account. Can ...

Resolved! 40% Discount Scam

Just got scammed with the 40% discount routine. Beware everyone, these guys are very persuasive. Just been to the local O2 shop who were very helpful and reported the scam to the Fraud section.

Resolved! late payment

I have been trying to talk to a human for days. Not sure how this works but my bill is overdue and I can pay it on 22/11/21 but not until then as I am on benefits. Simple just asking for an extension.

O2 Bill Text sent to number I do not own anymore.

I feel like o2 has violated my privacy. I have missed my payment due to some unforeseen circumstances. I have now paid the bill. Last week I have received the text saying its overdue. and so did my sister on a number that is no longer covered under m...

How to view handset contract and charges

How do I view my handset bill on my account. I can only see the tariff charges

Resolved! Bolt ons

Hey folks,I am traveling to China next week and want to add the 02 Travel bolt-on so I can use my phone there.When I am trying to add it, it's saying that the standard rates in Europe bolt-on will be removed. Why? And does that mean that I then can't...

Complaint - Customer Service/Apple Watch

Can anyone provide me with a phone number to speak to someone and make a complaint and actually have that person assist me in resolving the technical issue I have been facing for 2 months?! Bought an Apple watch in June and could not receive or make ...

Stuck on "step five of five: agreements" during upgrade

I have been stuck on step "five of five: agreements" of the checkout for an upgrade for a day or so now. Tried it in several browsers and I have the same issue in all all of them, where there are no documents, buttons or anything to click on to final...

I want to upgrade

Hi I want to upgrade but the offers are too expensive?

Upgrade

I'm with O2 but my bill goes through a company called prestige want to leave them and join O2 direct as due upgrade in 5 months

O2

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