Pay Monthly
Get help and support from other community members with your Pay Monthly service.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 232423 Views
  • 2 replies
  • 2 kudos

Resolved! Payment

Hi can I change my payment date 

Jammer77 by Level 1: Joiner
  • 244 Views
  • 1 replies
  • 0 kudos

Resolved! Number porting - processing times

Hi, How long does it take to port my number to O2 if I have PAC code ? I am porting from Three mobile. Ofcom says it should be done within 24 hours. Practically how long does it take ? Anyone had bad experiences. Where should I complain if it takes m...

Anonymous by Not applicable
  • 48750 Views
  • 26 replies
  • 1 kudos

Resolved! Paying final bill when account is no longer active

I recently cancelled my pay monthly contract because I live overseas and the UK O2 sim cannot receive texts or calls. I need to pay my final bill but I don’t have a direct debt set up and I cannot access my o2 account because I no longer have an acti...

KM6 by Level 1: Joiner
  • 662 Views
  • 3 replies
  • 0 kudos

Resolved! Higher bill than expected

Hi This message says I get free roaming in Europe. So Why was I charged for 'Charges when abroad' at £2.90?This bill is far higher (£12.78) than the promised continuation price from Virgin at £9.30. Not too happy up to now! Catherine Greenall

CathyG753 by Level 1: Joiner
  • 363 Views
  • 1 replies
  • 0 kudos

Resolved! Overcharge on Pay Monthly account

I think I have been overcharged for some international text messages as part of my last bill. How can I sort this out?

Fed_up1 by Level 1: Joiner
  • 450 Views
  • 2 replies
  • 0 kudos

Security camera

I would like a SIM card for my security camera 

Aj79 by Level 1: Joiner
  • 507 Views
  • 2 replies
  • 0 kudos

Resolved! Name change

I need to change my surname on my account

Donz by Level 1: Joiner
  • 294 Views
  • 1 replies
  • 0 kudos

Suspicious email - noreply@s-email-o2.co.uk

Hi, I have received an email from noreply@s-email-o2.co.uk and would like to confirm if the email is from o2 as the contents contains all my correct details and it looks like it’s from o2 just the email domain looks fishy. Please confirm. thanks!

Madina by Level 1: Joiner
  • 8743 Views
  • 1 replies
  • 0 kudos

Resolved! Old number Not Porting!

Like very many others, my old number IS NOT porting!! WHEN will this be fixed? Is there a tech number I can call to resolve that does not require queuing for two hours? Is there any way to check status?

TerryP by Level 1: Joiner
  • 384 Views
  • 1 replies
  • 0 kudos

Resolved! Billing

Hi, bill is very high, need some answers

Doc100 by Level 1: Joiner
  • 288 Views
  • 1 replies
  • 0 kudos