Solved: Re: Switchup Query

Swaboy1234 · ‎06-11-2023

Hi,

I put a £600 deposit on a s23 ultra with switchup. If I were to use switchup, what would happen to the bill, and what would happen the money I put in on the phone originally? Am I being stupid lol.

Thanks

MI5 · ‎06-11-2023

@Swaboy1234

Switchup clears the remaining device plan, so your £600 will be lost.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎06-11-2023

@Swaboy1234

Switchup clears the remaining device plan, so your £600 will be lost.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

gmarkj · ‎06-11-2023

The deposit you put down was toward the cost of the S23 phone @Swaboy1234 .

If you were to then use switch up the outstanding cost of the phone would be absorbed by o2 when you hand it back and sign up to the new deal.

See if this guide helps

Guide: Introducing O2 Switch Up. Swap phones whenever you want!

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

Oxonian · ‎06-11-2023

@Swaboy1234

We cannot say that your are or are not being stupid, but it is important to shop around. If you buy direct from Samsung, there are some excellent deals available. But only you can ascertain what is the best option given your circumstances.

O2

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