Another Split Port issue here and was hoping for some guidance please.
- Signed up with O2 on 11 April and gave my Three PAC information at point of order to port my present number.
- Received SIM on 14 April but told port wouldn't happen until the following Tuesday (18 April) as O2 hadn't processed the port request so to keep using Three SIM in phone
- On 18 April received a message from Three to advise disconnection of my line - assume port complete so switched SIMS. Nothing working
- Having been speaking to O2 customer services every day since it has become apparent there is split port. I can make calls and get data but cannot receive calls or texts and can only receive calls from O2 numbers. Every time I speak to customer services now I am told the same thing "The request has been escalated directly to the back office team and should get a response in 4 hours but maybe 24 hours". This has been every day from 21-26 April and literally having the exact same conversation every day.
This is really frustrating as I am effectively uncontactable via my phone (kids school etc have tried to contact me and won't use Whatsapp) and don't feel like there is any level of escalation rather than sending an email to a faceless department internally that I cannot speak directly to.
Does anyone have any advice or knowledge with this please?
