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Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by • Level 1: Joiner
  • 21887 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 209053 Views
  • 2 replies
  • 2 kudos

Resolved! My phone hasn't been delivered

Can anyone help I upgraded my phone 3 days ago the day after it said it was out for delivery and today it said it had been delivered but I've been in work none of my neighbours have it it's not anywhere but the picture of it been delivered has a door...

Jamie26 by • Level 1: Joiner
  • 333 Views
  • 2 replies
  • 0 kudos

Resolved! Order under review

Hello all I placed a order online for a new contract on Friday afternoon which is supposed to be delivered tomorrow (monday). but i'am unsure if it's even been accepted as it's "under review". i have also received my new number after placing the orde...

Dan1235 by • Level 1: Joiner
  • 1216 Views
  • 3 replies
  • 0 kudos

Resolved! two mobile numbers

i recently changed from virgin mobile to o2 a wished to keep the same number of which i have had for years , i recieved my pac code and duly kept my number upon logging into my o2 to view my bill it says there are 2 numbers on the account my number t...

fitzy63 by • Level 1: Joiner
  • 651 Views
  • 3 replies
  • 0 kudos

Resolved! Order update

Hi there I ordered an I phone 13 pro max on Friday & am still awaiting an update , any help would be greatly appreciated

Mark62 by • Level 1: Joiner
  • 384 Views
  • 2 replies
  • 0 kudos

Resolved! Billing

What is sync-1 ? plus I’m getting to separate bills but only one showing in my O2

Bones08 by • Level 1: Joiner
  • 269 Views
  • 1 replies
  • 0 kudos

Resolved! Blue Light Discount

Hi. I am just wondering how to apply the Blue Light Discount to my contract please. thank you

Amber94 by • Level 1: Joiner
  • 950 Views
  • 1 replies
  • 0 kudos

Resolved! Fraud

I've been the victim of fraud on my account and for some reason o2 not bothered to contact me after I've reported it and now sending me latest bill worth over £300 and going take that out my bank by direct debit!! I am livid and disgusted with the la...

Resolved! Cancelled account

I was signed up for an O2 SIM card by an over zealous Virgin employee in order to reduce my Virgin bill. Even though I told him that I wouldn't use it as I has a work-provided SIM. Thinking about it later, I decided to cancel the contract within the ...

Gorton by • Level 1: Joiner
  • 420 Views
  • 1 replies
  • 0 kudos
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