new s23

[sellenp1]

as an o2 customer for many years, the new s23 comes with air buds? so I have no use for air buds I would rather have a media pad, can you arrange this for me?

[Bambino · Accepted solution]

@sellenp1 This is not O2. This is a customer community. It's most likely a Samsung promotion that can't be altered but you can to speak to customer service to enquire.
Call 202 from your mobile or 0344 809 0202, or 0800 032 1402
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)
Or you can call the sales team on 0800 081 0255

[madasaf1sh]

@sellenp1 

No it can't be altered, Samsung offers Pro Buds and that is it, it even states it in the T&C's , what you can do is get the Pro Buds, sell them to CEX and then buy a Tablet.... 

Sales are not going to be able to Change a SAMSUNG promotion..