Switching new sim back to old number

[SJA_914]

Hi there, I accidentally damaged my old sim so I ordered a new one with a plan (I was previously on PAYG as I was uncertain of how my employment was going to until recently).

However I was in a hurry and couldn't go to the store, so ordered online. The new sim/monthly plan comes with a new number. Is there an easy way to change it back to my previous number, but keep the new plan please? 

Apologies for basic question

[Cleoriff]

@SJA_914 

We're just customers like you but it sounds as if you need someone to access your account which can't be done from here.

Give O2 a call on 202 or 0344 809 0202 (Contract) OR 4445 or 0344 809 222 (PAYG)

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

You need your old number migrated to your new sim.

[pgn · Accepted solution]

Sounds like you went from PAYG to PAYM, @SJA_914 - the SIMs *are* different. Take a look at the options in here: Guide: Migration & porting into O2 and then when you have the correct SIM type, #Guide: Sim Swap: a mini guide 2017 update or use your MyO2 Support "Swap your SIM" to move the number from old to new SIM card . Come back if something is unclear 👍

[Enlli]

Yes you can migrate the old number across

Guide: Migration & porting into O2  

[SJA_914]

Thank you Cleoriff, pgn and Enlli for your helpful answers Very much appreciated. 

Have a good day all, and thanks again. 

[Cleoriff]

You're welcome @SJA_914 x