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Switching networks while still paying for device

Triptych
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Hi all,

 

Am I able to switch to a different network while still paying off the device monthly with O2 please? Or do I have to pony up the remaining difference before I can switch?

 

Thanks!

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liggerz87
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youd have to pay off the phone first then cancel the airtime

View solution in original post

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liggerz87
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youd have to pay off the phone first then cancel the airtime
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liggerz87
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Triptych
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Thanks liggerz
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Triptych
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Hi all,

 

I'm trying to pay off the remaining balance of my device plan and the page on My O2 advised to call 202. When the robot asked me what I wanted I said "Pay device plan in full", it then wanted to confirm by choosing either "Pay device plan in full", "Make a one off payment" or "Tarriff query" so I repeated myself and it then took me to two more options. Do I want an upgrade or do I want to leave O2? Neither of which I want. Please can someone advise?

 

Edit: I just phoned again and "chose" upgrade and talking to a person who's helping to sort now. Thanks anyway all!

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madasaf1sh
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glad its all sorted @Triptych
- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
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liggerz87
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glad got it sorted
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