Switching networks while still paying for device

[Triptych]

Hi all,

Am I able to switch to a different network while still paying off the device monthly with O2 please? Or do I have to pony up the remaining difference before I can switch?

Thanks!

[liggerz87 · Accepted solution]

youd have to pay off the phone first then cancel the airtime

[liggerz87]

https://www.o2.co.uk/help/pay-monthly/o2-refresh-explained

[Triptych]

Thanks liggerz

[Triptych]

Hi all,

I'm trying to pay off the remaining balance of my device plan and the page on My O2 advised to call 202. When the robot asked me what I wanted I said "Pay device plan in full", it then wanted to confirm by choosing either "Pay device plan in full", "Make a one off payment" or "Tarriff query" so I repeated myself and it then took me to two more options. Do I want an upgrade or do I want to leave O2? Neither of which I want. Please can someone advise?

Edit: I just phoned again and "chose" upgrade and talking to a person who's helping to sort now. Thanks anyway all!

[madasaf1sh]

glad its all sorted @Triptych

[liggerz87]

glad got it sorted