Solved: Switching from contract to SIM Only

Anonymous · ‎16-08-2017

Can I switch from Contract to SIM Only? Just entered into a contract and dont really want it ??

MI5 · ‎16-08-2017

If within 14 days, you need to cancel it down immediately.
If outside of that, I'm afraid you'll have to pay up the full contract or device plan if on refresh.
https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/hig...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎16-08-2017

If within 14 days, you need to cancel it down immediately.
If outside of that, I'm afraid you'll have to pay up the full contract or device plan if on refresh.
https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/hig...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎16-08-2017

You will need to speak to customer services https://www.o2.co.uk/contactus

How long have you had the contract? I think you will have to pay the device off before you can switch

https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/How-To-Cancelling-Your-Contract-A-Guide/m-p/566...

Veritas Numquam Perit

Martin-O2 · ‎24-08-2017

Hi @Anonymous can you give us an update on your situation? Did you manage to switch to a sim only deal?

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